Your privacy is our priority. Find out exactly how samemenang collects, stores, uses, and protects every piece of personal information you entrust to us.
Last updated: 1 January 2026Six core principles that guide how we manage your personal data
All personal data you submit is encrypted using 256-bit SSL technology. Sensitive information such as passwords is stored in a format that cannot be read by anyone.
Samemenang never sells or rents players' personal data to third parties for marketing purposes. Your data is used solely for the purposes stated in this policy.
You have the right to access, update, transfer, or request deletion of your personal data at any time via your account settings or by contacting our team.
Data is stored on servers protected by firewalls and multi-layered intrusion detection systems. Both physical and digital access to our servers is restricted to authorized personnel only.
We are always transparent about what data we collect and why. There is no hidden data collection. Players will be notified directly of any changes to the privacy policy.
The samemenang privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations to ensure your rights are upheld.
Samemenang operates as an online entertainment platform, and we understand that your trust depends not only on the quality of the games and services we offer, but also on how we handle your personal information. This Privacy Policy explains in detail the types of data we collect, the purposes for collecting it, how we protect it, and the rights you have regarding that data.
This policy applies to all users who register, browse, or use any part of the samemenang platform, including the website, mobile app, and all related services. By using our services, you acknowledge that you have read and understood this privacy policy.
When you register an account or interact with the samemenang platform, we collect information you submit directly, including:
Each time you use our platform, our systems automatically record certain technical information for security and service improvement purposes. This includes your device's IP address, web browser type and operating system, pages visited and time spent, click and navigation data within the platform, and information about the device used such as phone or tablet model.
To process deposits, withdrawals and meet legal compliance obligations, we retain records of all financial transactions including amounts, dates, payment methods used and transaction status. Full credit or debit card details are not stored on our servers, as all payment processing is handled by trusted third-party payment providers.
| Data Category | Example Information | Primary Purposes |
|---|---|---|
| Identity Data | Name, date of birth, user ID | Account verification and KYC |
| Contact Data | Email, phone number, address | Communications and Verification |
| Financial Data | Banking details, transaction records | Payment Processing |
| Technical Data | IP address, browser type, device | Security and analytics |
| Gaming Data | Wagering history, account activity | Compliance and Responsible Gaming |
Samemenang uses the personal data collected for clear and lawful purposes. We will not use your data for any other purpose without first obtaining your consent. The primary purposes of data use are as follows:
Samemenang does not sell, rent, or trade your personal data to third parties for commercial purposes. However, in certain limited situations, we may share your data with the following parties:
We work with trusted service providers to operate the platform, including payment providers, cloud service providers, customer support platforms, and analytics tools. All third parties are required to comply with strict confidentiality agreements and are only permitted to use your data for the specified purposes.
Samemenang will disclose personal data to the relevant authorities when required to do so by law, court order, or regulatory directive. This includes investigations related to money laundering, fraud, or other illegal activities. In such situations, we will disclose only the minimum information necessary.
If samemenang is involved in a merger, acquisition, or asset sale, users' personal data may be transferred as part of that transaction. We will notify you in advance and ensure equivalent protection is applied to your data in any such transfer.
The security of your personal data is a responsibility we take very seriously. samemenang implements multiple layers of technical and organizational protection to ensure your data remains safe from unauthorized access, disclosure, alteration, or destruction.
Key security measures we implement include 256-bit SSL encryption for all data transmitted between your browser and our servers, password storage using robust hashing algorithms, 24/7 security monitoring by our IT security team, regular penetration testing by independent security experts, and network segmentation with layered access controls for our data servers.
Samemenang uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the samemenang privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we update or correct any inaccurate or outdated data.
You may request deletion of your personal data, subject to legal compliance obligations.
You may request that we restrict the processing of your data in certain situations permitted by law.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, you may submit a request through your account settings or by contacting our customer support team. We will process your request within 30 calendar days from the date the request is received.
Samemenang retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Generally, active account data is retained for the duration of account activity plus five years after account closure to meet financial and legal compliance requirements. Financial transaction data is retained for a minimum of seven years in accordance with Malaysian legal requirements. Customer support communication records are retained for three years.
When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymize it using industry-approved methods.
The samemenang platform is restricted to users aged 18 and above. We do not intentionally collect any personal data from individuals under the age of 18. Should we discover that personal data belonging to a child or minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question.
Parents or guardians who suspect their child has registered on our platform without permission are encouraged to contact us immediately so we can take appropriate action to protect the child's interests.
Samemenang reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. When we make significant amendments, we will notify you via a prominent notice on our platform or by email to the address registered in your account.
The "Last Updated" date at the top of this page will be updated whenever amendments are made. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after any amendments are published will be considered acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, our Data Protection Officer (DPO) team is ready to assist. You can reach us via the 24/7 live chat available on our platform or by email at [email protected]. We are committed to responding within 72 business hours for all privacy-related inquiries.